CoinSmart Review • Crypto Trading Platform

The CoinSmart trading platform receives four out of five stars. It’s simple for beginners to navigate and contains features that advanced traders need. Besides Canadian dollars, you can fund your account with U.S. dollars and Euros.

Beginners can easily buy or sell cryptocurrencies with the click of a button. Expert traders can use advanced charts, order books, stop losses and limits to enhance their strategy.

Depositing funds requires you to click on deposits in the dashboard and select a preferred payment method. On the SmartTrade section, you select to buy or sell cryptocurrencies. Then, you choose the coin you want to trade with fiat or other cryptocurrencies.

You can withdraw fiat or cryptocurrencies by clicking on the wallet icon.

Besides offering the main coins such as Bitcoin, Ethereum, Litecoin and Bitcoin Cash, CoinSmart also offers altcoins. You can purchase coins such as Doge, Shibu Inu, Cardano, Solana and several others. You can have wallets for all the coins without funding them.

coinsmart customer service options

Once you’re in the dashboard, you can select how to contact CoinSmart if you have a query using the 24/7 live chat or email. CoinSmart phased out the call option from the dashboard.

If you don’t want to contact support and need immediate answers, visiting the FAQ section is a good option. You can dive deeper into CoinSmart’s knowledge base if the FAQ section doesn’t answer your question.

The live chat is your best option if all else fails. You can get more answers from the chatbot or a consultant. A consultation with a consultant via live chat got a response in less than a minute. In this scenario, the rep was able to explain about the company relisting XRP but couldn’t say why CoinSmart’s services are unavailable to U.S. residents.

You can also submit a ticket, and support will contact you. Depending on your query, its response can take up to 24 hours or three business days due to high volume. Emails usually receive an initial response in just over an hour.

The fees and processing time for Canadian and European customers vary. The same applies to most trading platforms that cater to global customers.

CoinSmart doesn’t charge Canadian residents to fund their accounts using bank wire and bank draft. The fees are zero if you deposit over $2,000 via Interac e-Transfer. For anything under $2,000, you’re charged 1.5%. Although bank wire transfers are free, the minimum deposit is $10,000 and can take three to five days to reach CoinSmart.

Credit card deposit fees are up to 6%. The funds reflect immediately in your trading account, but $5,000 is the maximum deposit.

CoinSmart charges a 1% withdrawal fee via electronic funds or bank wire. Processing can take one to five days, and the minimum withdrawal via bank wire is $10,000. The platform charges various fees for cryptocurrency withdrawal, but the processing is immediate.

The great news for Benzinga readers is the sign-up bonus. If you sign up for a CoinSmart account and deposit at least $100, the platform will add $20 to your account. 

CoinSmart offers services to certain countries and makes its app available only within the physical borders of those nations. If a citizen of an approved country is outside that country’s borders, the app cannot be downloaded. Reviews of the app by users offered some positive feedback; most people experienced challenges. They couldn’t use several features that you could easily use on a desktop, and many complained about the app not functioning properly. CoinSmart has addressed those issues and improved the app.  

The best part about CoinSmart is that it’s simple to use. You don’t have to be an expert trader or crypto investor to trade on this platform. But if you are, you’ll also benefit from its advanced tools.

Securing your investments is crucial. That’s the reason CoinSmart mandated two-factor authentication (2FA) and requires personal documents. The company is regulated by the Ontario Securities Commission and other Canadian security regulators.

Although it’s proud of its Canadian roots, CoinSmart offers services to more than 40 countries.

The dashboard tracks your trades and provides a complete history of trades, deposits and withdrawals.

You can also use the dashboard for deposits and withdrawals. CoinSmart processes deposits the same day it receives them. Canadian residents using Interac e-Transfer shouldn’t be surprised to see funds the same day in their trading account.

Besides Interac e-Transfer, you can deposit money via bank wire, bank draft and credit card. European customers can also use the Single Europe Payments Area (SEPA).

CoinSmart offers a smart guarantee. As a customer, it’s a good way to hold a company accountable. The company wants to provide good service, so it rewards its customers when they experience poor service from CoinSmart. As an example, if CoinSmart doesn’t verify your account the same day you applied (considering you provided the correct documents), the company will waive the fee of your first deposit.

After the verification process, the platform makes cryptocurrency investing easy. The navigation makes buying and selling cryptos simple and allows you to see the trading history. It also shows you price trends and lets you open wallets for all the coins without funding them.

Investors who want a simple and secure trading platform can find it in CoinSmart. You should use it on a desktop to experience optimal convenience.

CoinSmart vs Competitors

Benzinga compared CoinSmart to other platforms to see how it fared.


get started

securely through CoinSmart’s
website

Best For

Advanced Trading Tools

1 Minute Review

The crypto industry is booming, and CoinSmart is on a mission to make cryptocurrency such as Bitcoin, Ethereum, as well as alt coins like Doge and Solana, accessible to everyone. With a crypto trading platform designed to break down the barriers of complex and confusing crypto transactions, CoinSmart offers simplicity, learning tools for all levels, as well as 24/7 omni-channel support. CoinSmart is a regulated, Canadian-headquartered crypto asset trading platform registered with the Ontario Securities Commission and securities regulators across Canada, allowing Canadians to buy and sell crypto in as little as five minutes. CoinSmart is also one of the first Canadian-run trading platforms to have an international presence, accepting customers across 40+ countries at a time when the digital asset industry continues to rapidly expand.

Best For

  • Beginner and advanced cryptocurrency investors
  • Investors using an unsecured platform seeking a regulated and secure trading platform
  • Mainly investors in Canada, the U.K., Germany, Spain, France and The Netherlands
Pros

  • Makes crypto less cryptic
  • Simple, safe, secure and regulated
  • One of only two Canadian crypto trading platforms to receive marketplace registration, allowing Canadians to buy and sell crypto directly on a regulated platform
  • Available to more than 40 countries
Cons

  • Their deposit/withdrawal/trading fees are slightly high, but they make it up with their overall service and support.
  • Not available in the US


get started

securely through Coinsquare’s
website

Best For

New Cryptocurrency Investors

1 Minute Review

Coinsquare is a cryptocurrency trading platform that you can use to buy and sell some of the most popular cryptocurrency assets. Though Coinsquare’s offering list is a bit lacking when compared to other major brokers, its simple interface and low pricing will appeal to new investors and those exploring the cryptocurrency market for the first time. In the future, we’d love to see Coinsquare address some of the common complaints made against its trading app and improve its customer service infrastructure.

Best For

  • New cryptocurrency investors
  • Investors who are particularly concerned about trading security
  • Traders at the beginning stages of researching crypto investing
Pros

  • Simple, straightforward signup process
  • Mobile app available for both iOS and Android platforms
  • QuickTrade feature allows you to instantly convert 1 crypto asset to another
  • High-level security and cold storage for tokens and coins
Cons

  • Based in Canada, which means that many international traders, including those in the U.S., will not be able to access it
  • Poorly reviewed customer service
  • Variety of complaints in regards to mobile app’s design and performance
  • Limited number of tradable coins and tokens

1 Minute Review

Coinbase is one of the Internet’s largest cryptocurrency trading platforms. From Bitcoin to Litecoin or Basic Attention Token to Chainlink, Coinbase makes it exceptionally simple to buy and sell major cryptocurrency pairs. 

You can even earn cryptocurrency rewards through Coinbase’s unique Coinbase Earn feature. More advanced traders will love the Coinbase Pro platform, which offers more order types and enhanced functionality.

Though Coinbase doesn’t offer the most affordable pricing or the lowest fees, its simple platform is easy enough for complete beginners to master in as little as a single trade.

Best For

  • New cryptocurrency traders
  • Cryptocurrency traders interested in major pairs
  • Cryptocurrency traders interested in a simple platform
Pros

  • Simple platform is easy to operate
  • Comprehensive mobile app mirrors desktop functionality
  • Coinbase Earn feature rewards you with crypto for learning about available coins
Cons

  • Higher fees than competitors

1 Minute Review

Gemini is a cryptocurrency exchange and custodian that offers investors access to over 100 coins and tokens. Founded in the US, Gemini is expanding globally, in particular into Europe and Asia. Offerings include both major cryptocurrency projects like Bitcoin and Ethereum, and smaller altcoins like Orchid and 0x.

Gemini is 1 of the only brokers with multiple platform options based on skill level. New investors will love the streamlined interface of Gemini’s mobile and web apps, while advanced investors might appreciate all the tools that come with ActiveTrader. 

In addition to a host of platform choices, Gemini users also have access to insured hot wallets to store tokens without worrying about digital asset theft. Learn more about what Gemini can do for you in our review.

Best For

  • New investors looking for a simple mobile and web app
  • Day traders looking to use technical analysis tools
  • Users looking for a 1-stop-shop to buy, sell and store all of their cryptos
Pros

  • Easy and quick signups — can get started in as little as a 5 minutes
  • Multitude of platforms to accommodate traders of all skill levels
  • Hot wallets include insurance to protect your from theft and hacking attempts
Cons

  • Charges both a commission and a convenience fee for users buying and selling through the desktop or mobile app

Canadian users have several advantages over international users. This platform is simple and secure. It’s good for beginners and experts.

CoinSmart provides great support with efficient live chat and email response.

The verification process is straightforward and takes a few minutes. The platform offers various deposit methods, but the fees are a bit steep. CoinSmart’s services are available to more than 40 countries, although it excludes the U.S.

CoinSmart Tutorial

The verification process requires you to submit:

  • Email address
  • Cellphone number
  • Proof of identification
  • Address
  • Photo captured in real-time

CoinSmart’s system needs a few minutes to verify your details and documents. Once that’s done, you can access the dashboard.

The dashboard allows you to deposit funds and see cryptocurrency prices and trends. After you deposit funds, the dashboard reveals a SmartTrade section. Click on buy or sell and choose the cryptocurrency you want to transact. 

Another way to trade is to click on Wallet and choose a coin. That process creates your wallet and shows you details about the coin such as a pending withdrawal and available balance.

The portfolio on the dashboard shows you the total value and percentage of assets owned; the breakdown is below. At the bottom is support contact information.

Clicking on Buy/Sell/Trade icon gives you the option to buy or sell cryptocurrencies against fiat or trade between cryptocurrencies — the simplest methods for trading on this platform.

Expert traders can click on Advanced Trade to use the graph, order book, place limits and see trade history.  

Frequently Asked Questions

1

How secure is CoinSmart?

asked

Goran Radanovic

1

CoinSmart prides itself on the security features it offers. It’s regulated by the Ontario Securities Commission, and it mandates 2FA.

answered

Benzinga

Is CoinSmart available in the U.S.?

1

Is CoinSmart available in the U.S.?

asked

Goran Radanovic

1

No. It makes crypto investing available to 40 countries but not the U.S.

answered

Benzinga